24/7 customer support for every rider

AI-Powered Transit Support Agents

From service alerts and real-time arrivals to scheduling paratransit services, Metro Aura lets your agency offer multi-channel customer support every hour of the day.

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Improve rider satisfaction

Metro Aura not only informs riders of arrival times and service alerts but can teach riders about using your system, like how to pay for the train or load their bike onto the bus.

Built for your transit agency

Support for every rider in your system

Ensure accessible support

Metro Aura improves customer support accessibility by supporting over 80 languages across channels including phone, email, text and even apps like WhatsApp.